Our warranties
Below you will find the warranties for your ART HOME ALU pergola and its accessories.
Your pergola is unique and each one has its own identification number. ART HOME ALU guarantees that your pergola is free from any manufacturing or material defects.
To activate your ART HOME ALU “manufacturer’s warranty,” you no longer need to register it on our website. The warranty is automatically activated when your order is billed.
50-YEAR WARRANTY ON THE PERGOLA STRUCTURE
All our pergolas are mechanically assembled. This technique ensures a flawless, solid assembly. For this reason, we can guarantee our structures for 50 years against any manufacturing defects or abnormal deformation. This warranty is, of course, only valid under normal maintenance and usage conditions.
The following are excluded from the warranty:
– Installation of the assembly that does not comply with best practices.
– Damage caused by the use of an unsuitable motor.
– Damage resulting from poor maintenance of the installation.
– A defect attributable to force majeure (storm, etc.).
25-YEAR WARRANTY ON THE PAINT FINISH
This warranty applies only to the color retention of the aluminum substrate and does not take into account normal loss of color gloss over time. For information purposes, softening, soiling, chalking, and uniform discoloration are not considered defects but normal wear and tear. This warranty is, of course, only valid under normal conditions of maintenance and use.
The followingare excluded from the warranty:
– When the profile is scratched or deformed
– Damage caused by cleaning that does not comply with the maintenance instructions stipulated in the warranty and user manual
– The 25-year warranty applies exclusively to products installed more than 10 kilometers from coastal areas
– It is 10 years on all products installed less than 10 kilometers from coastal areas
– All products installed less than 100 meters from coastal areas are excluded from the warranty.
ENGINE: 5-YEAR WARRANTY
Our motors are guaranteed for 5 years from the date of installation of our products. This warranty is, of course, only valid under normal conditions of maintenance and use.
The following are excluded from the warranty:
Motors that have been dismantled or broken
Errors or negligence during installation
Malfunctions caused by power surges or lightning
The cause of all these malfunctions will be analyzed by our supplier SOMFY, who will decide whether or not to replace the defective part. Electronics:
Our electronic control units for our pergolas
are covered by the following warranties:
TELECO: 2 years / SOMFY: 5 years
The following are excluded from the warranty:
– Any cases showing signs of oxidation on the electronic circuit board due to improper use.
– Consumables; batteries and rechargeable batteries.
10-YEAR WARRANTY ON HARDWARE
All hardware used is covered by a 10-year warranty
(exclusive to ART HOME ALU).
We are able to offer this warranty because we only use aluminum or stainless steel accessories. This warranty is, of course, only valid under normal conditions of maintenance and use.
The following are excluded from the warranty:
– Products damaged due to the absence of temperature and/or wind sensors.
– All our warranties cover the replacement with an identical product or the refurbishment of the defective product, but do not include the removal and reinstallation of the product or transportation costs.
Maintaining your pergola
To ensure optimal conditions of use throughout the year and preserve its aesthetic appearance, it is recommended that you clean your bioclimatic pergola twice a year. Even more regularly if it is exposed to sea air. It is essential to avoid using very aggressive products, such as detergents and solvents. Also avoid using high-pressure cleaners or steam cleaners, which may damage the powder coating. Avoid cleaning surfaces that are heated by the sun's rays.
FOR THE STRUCTURE OF THE ADJUSTABLE BLADES
It is best to use a non-abrasive sponge, mild detergent (pH between 5 and 8), and clean water. Wipe with a soft microfiber cloth to avoid streaks when drying.
Be careful not to spray the product directly onto the LED spots in the slats.
FOR SLIDING WALLS
Regularly check thatno objects are obstructing the sliding panels at the floor rail. To clean, use a broom or blower to remove leaves and finer particles such as dust and/or sand. The windows can be cleaned with a mixture of white vinegar and water (30% white vinegar / 70% water) and a microfiber cloth.
FOR BLINDS
It is essential to handle the fabrics with care, preferably with clean, dry hands. As with cleaning the frame and slats, you can use a neutral detergent (pH between 5 and 8) such as dishwashing liquid, then rinse thoroughly with clean water. No other products should be used as they may damage the fabric. Never rub vigorously. You can dust the fabrics using a vacuum cleaner fitted with a soft brush that will not scratch the fabric, or with a compressed air blower. Be careful not to crease or distort the fabric. Once cleaned, allow the fabrics to dry completely before raising your blinds. If your blinds were rolled up while still damp, it is strongly recommended that you unroll them as soon as possible to allow them to dry completely and prevent mold stains from forming, which can affect their appearance. It is advisable to add a little grease to the blind tracks in the spring and fall to ensure they roll out smoothly.
The wind sensor is designed to provide additional protection for your blinds. However, it cannot replace the user in ensuring their integrity in the event of sudden or extreme weather conditions.
To avoid damage, we recommend raising your blinds using your remote control before the wind gusts arrive.
TO AVOID ANY ISSUES WHEN OPERATING YOUR BIOCLIMATIC PERGOLA, IT IS IMPORTANT TO REGULARLY CHECK THAT:
– No objects or items should obstruct the motor linkage, as this could block the movement of the bioclimatic slats and damage the motor.
– No objects or debris should obstruct the gutters, as this could block the rainwater drainage system and cause water to overflow abnormally into the pergola. Check the gutters more frequently if there are trees nearby, especially in autumn.
– Make sure there are no objects or debris obstructing the descent of your blinds, as this could cause them to veer off course and tear the fabric zips.
– Remember to clean and lubricate the motor blade actuator rod with PTFE grease to ensure it remains watertight and operates smoothly.
